Returns & Cancellations

-If the goods you receive are faulty please return them to us in their original condition and packaging within 7 days and we will either repair or replace them unless the product has be mishandled or damaged by the customer.

-If the goods you receive are not what you ordered, please return them to us in their original condition within 10 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.

-Long distance selling regulations allow you to you any goods within seven working days of receipt without giving any reason at your own expensive and you will receive a full refund excluding any postage charges. There are however a few unavoidable exceptions to this, as follows:

• For reasons of hygiene we cannot accept returns of reeds, microphones, mouthpieces, woodwind and brass instruments and other similar items, unless returned unopened in their original packaging.
• Strings must still be as new, in their original packaging, and must not have been wound onto an instrument.
• Digital pianos and electronic keyboards, amplifiers and all electronic products can normally only be returned if they have not been removed from their original packaging and/or assembled, since assembly and disassembly makes these items very obviously "used".

Please call us or use our returns form before returning an item.

If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns. If a refund is due to you it will be made expeditiously and within 30 days.